Today's rapidly changing workplace requires that leaders operate as performance coaches, providing a vision, clear expectations, honest feedback, developmental opportunities and recognition.  Leadership practices that encourage employee commitment, accountability, and teamwork are essential.  This three day seminar focuses on the practical 'how to' strategies of coaching for quality performance.

Participants will have the opportunity to consider real situations, and to develop practical skills and steps they can take to enhance their leadership effectiveness.

Topics

• The changing workplace: impact on the leadership role
• Assessing your own leadership behavior
• Establishing and maintaining relationships of influence
• Clarifying individual and team expectations
• Essential interviewing skills
• Informing and involving people
• Creating a motivating climate
• Encouraging initiative, accountability and innovation
• Delegating to develop skills and capabilities
• Reinforcing quality results
• Providing constructive feedback
• Determining reasons for poor performance
• Handling problem performance to achieve employee commitment
• Ensuring change and follow-through
• Constructively handling the discipline process
• Using the performance appraisal process for development
• Alternatives to traditional appraisal
• Preparing and writing appraisal comments
• Ensuring mutual input and discussion in appraisal interviews
• Developing teamwork
• Handling work group conflicts constructively
• Developing employee commitment, satisfaction and productivity
• Assisting the troubled employee