The key to organization effectiveness is in the selection and promotion of the best people available.  In recent years, the process of hiring has changed considerably.  Personnel selection has become more sophisticated.  Behavior description interviewing has been the focus of considerable research, both in Canada and the United States.  It is based on the premise that the best predictor of future behavior is past behavior or performance.  In today's world, it is essential to select people who are accountable and productive, and who will contribute to the goals of the organization.  Hiring and training people is a costly investment in human resources.  When persons selected do not meet expectations or requirements, this investment is lost.

Objectives

This seminar is valuable to anyone who interviews whether in a supervisory, managerial, or staff position.  Its main purpose is to ensure persons involved in selection decisions have the knowledge and skills for effective selection.  It focuses on an up-to-date, practical approach that can be utilized for all selection decisions, whether the search is for an entry-level employee, or for a seasoned manager.

Topics

• Avoiding the consequences of poor hiring practices
• Completing a job analysis beyond traditional job descriptions
• Matching people and jobs
• Legal aspects of requesting information
• Determining questions for gaining required behavioral information
• Using a behavioral approach in conducting the interview
• Gaining the interviewee's co-operation and confidence
• Gathering relevant information on past experience
• Probing for latent or difficult information
• Handling interview problems
• Providing sufficient details regarding the position and the organization
• Recording pertinent details
• Organizing and interpreting interview findings
• Gaining relevant information from references
• Assessing candidates and making a decision
• Panel adaptation for two or more interviewers